Analytics
Track team performance and customer satisfaction over time.
Ticket Volume
Received vs. resolved, last 30 days
CSAT Trend
Customer satisfaction, last 30 days
Channel Breakdown
Tickets by channel this month
Email412 · 41%
Chat356 · 36%
Phone148 · 15%
Social84 · 8%
First Response Time
Distribution across all tickets
Resolution Time by Priority
Average hours to resolve
Top Agents This Month
Ranked by tickets resolved
| Agent | Resolved | CSAT | Avg. Response |
|---|---|---|---|
PNPriya Nair | 118 | 99% | 6 min |
MCMaya Chen | 104 | 98% | 8 min |
ATAiko Tanaka | 91 | 97% | 10 min |
DODaniel Osei | 87 | 95% | 12 min |
LBLucas Bianchi | 64 | 92% | 15 min |