Dashboard

Here's what's happening across your support team today.

Open Tickets

8.2%vs last month

Avg. First Response

0 min

14.3%vs last month

CSAT Score

2.1%vs last month

Resolution Rate

3.5%vs last month

Last 30 days

Today's AI Summary

Ticket volume is up 8% this week, but AI-assisted replies are keeping response times fast. Two accounts need attention today.

Ticket	Status	Priority	Assignee	Updated
Custom domain SSL certificate expired Grove Market	Open	Urgent	LBLucas Bianchi	30m ago
SSO login failing with 'invalid_assertion' error Haloworks	Open	Urgent	PNPriya Nair	36m ago
Unable to export invoices as CSV Brightlane Retail	Open	High	MCMaya Chen	1h ago
Enterprise SSO group mapping not syncing roles Haloworks	Open	Urgent	PNPriya Nair	2h ago
API rate limit hit during bulk sync Orbital Pay	Open	High	PNPriya Nair	3h ago
Slack integration stopped posting notifications ShiplyHQ	Open	Medium	LBLucas Bianchi	5h ago