Enterprise SSO group mapping not syncing roles
Haloworks
GW
Grace Whitfield3h ago
New hires added to our 'Support-Admins' Okta group aren't getting admin role in SupportAI — they're stuck as viewers.
S
SupportAI2h ago
Looking into your group mapping config — I can see the 'Support-Admins' group is mapped, but the last successful sync was 9 days ago. Triggering a manual sync now.
AI-suggested reply90% confidence
Manual sync completed and the 3 affected users now show Admin role correctly. Root cause was a paused scheduled sync after a brief Okta API outage last week — I've re-enabled the schedule and added an alert so we catch this automatically going forward.
Customer
GW
Grace Whitfield
Haloworks
grace@haloworks.io
Enterprise plan
Ticket Details
Status
Open
Priority
Urgent
Channel
Email
Assignee
PNPriya Nair
Created
3h ago
Tags
ssorolesenterprise