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Tickets/TCK-1048

API rate limit hit during bulk sync

Orbital Pay

MW
Marcus Webb4h ago
We're getting 429s on /v1/tickets during our nightly sync job. We're on the Scale plan — thought the limit was 600 req/min?
PN
Priya Nair3h ago
That's correct at 600/min, but I see your sync job is bursting ~900 req in the first 10 seconds. I'd recommend adding exponential backoff, or I can raise your burst allowance to 1000/min for the next 30 days while you adjust the job.

Customer

MW

Marcus Webb

Orbital Pay

marcus@orbitalpay.com
Scale plan

Ticket Details

Status

Open

Priority

High

Channel

Email

Assignee

PNPriya Nair

Created

4h ago

Tags

apirate-limit