API rate limit hit during bulk sync
Orbital Pay
MW
Marcus Webb4h ago
We're getting 429s on /v1/tickets during our nightly sync job. We're on the Scale plan — thought the limit was 600 req/min?
PN
Priya Nair3h ago
That's correct at 600/min, but I see your sync job is bursting ~900 req in the first 10 seconds. I'd recommend adding exponential backoff, or I can raise your burst allowance to 1000/min for the next 30 days while you adjust the job.
Customer
MW
Marcus Webb
Orbital Pay
marcus@orbitalpay.com
Scale plan
Ticket Details
Status
Open
Priority
High
Channel
Email
Assignee
PNPriya Nair
Created
4h ago
Tags
apirate-limit