SSO login failing with 'invalid_assertion' error
Haloworks
GW
Grace Whitfield1h ago
Our entire team is locked out. SSO login is throwing 'invalid_assertion' since about 20 minutes ago. This is blocking 40+ agents from accessing tickets right now.
PN
Priya Nair48m ago
Escalating immediately — pulling the SAML logs on our end now. Can you confirm if your IdP certificate was rotated recently?
GW
Grace Whitfield36m ago
Yes — our IT team rotated the Okta signing cert this morning.
AI-suggested reply94% confidence
That confirms it — your SAML metadata needs to be re-synced on our side after an IdP certificate rotation. I'm updating your workspace's signing certificate now; this should restore access within 5 minutes. I'll confirm the moment it's live and share steps to avoid this on future rotations.
Customer
GW
Grace Whitfield
Haloworks
grace@haloworks.io
Enterprise plan
Ticket Details
Status
Open
Priority
Urgent
Channel
Email
Assignee
PNPriya Nair
Created
1h ago
Tags
ssoauthoutage