Slack integration stopped posting notifications
ShiplyHQ
LF
Liam Fitzgerald6h ago
Our #support-alerts Slack channel hasn't received a new ticket notification since yesterday afternoon, but tickets are still coming in fine.
S
SupportAI5h ago
Checked your integration status — the Slack webhook token expired after your workspace admin rotated Slack app credentials. I can walk you through reconnecting it in under 2 minutes.
AI-suggested reply91% confidence
Your Slack webhook token expired — this happens automatically if the app is reinstalled or credentials rotate. Head to Settings → Integrations → Slack and click 'Reconnect'. I've queued the missed notifications from the last 18 hours to resend once you reconnect.
Customer
LF
Liam Fitzgerald
ShiplyHQ
liam@shiplyhq.com
Growth plan
Ticket Details
Status
Open
Priority
Medium
Channel
Chat
Assignee
LBLucas Bianchi
Created
6h ago
Tags
integrationsslack